| | Curriculum Vitae | |
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| Personalia | |
| Name : E.M. Verheij (Ernesto) | | Capacity : Technical Author (manuals) / First line Helpdesk-Agent | | Date of birth : January 20th 1968 | | Place : Rotterdam, The Netherlands. | | Address : 97 Diergaardesingel, 3014 AH Rotterdam, The Netherlands. | | Phone/Fax : (+31)(0)10.81.83.01.0 | | Cellphone : (+31)(0)6.22.36.42.89 | | E-mail : ernesto_verheij@hotmail.com | | Secondary E-Mail: ernesto.verheij@gmail.com | | Internet Address: http://ernestoverheij.yolasite.com/cv-english.php | |
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| Education | |
2001, December. Business course: Network Administrator,
through Clarity IT-Solutions Netherlands.
Course comprising of four modules:
mod. 1.) ITIL Foundation............Certificate obtained 12-21-2001. | The modules 2 through 4 comprised respectively of CISCO CCNA, MS Windows XP Professional and MS Windows 2000 Server.
Unfortunately, however, Clarity went out of business, and subsequently the Network Administrator's course was left unfinished. | 1999, October. Business course: ITIL Awareness,
through Delft Computer Support (DCS).
Diploma not applicable. | 1996, September. Business course: Assistant Consumer Support Representative (Helpdesk-agent), Computer Task Group (CTG).
Diploma not applicable. | | 1994 – 1995 Undergraduate Study of Arts-history and Archeology (Part-time), University of Leiden. Rescheduled. | 1991 VWO/Gymnasium (Advanced level education; preliminary school to university level education, may be compared to grammar school).
Diploma obtained. | 1987 HAVO, (Ordinary level education, secondary school).
Diploma obtained. | |
1986 MAVO, (Ordinary level education, secondary school).
Diploma obtained. | |
Language skills :
Dutch, English, German: fluent both colloquial and written.
Extra curricular courses (Undergraduate level): Literary Greek and Latin.
Basic colloquial skills in Russian, Italian, Modern Greek and Turkish. | |
Personality
Thorough. Fast learning ability. Good social and communicative skills. | |
Hobbies
Calligraphy and Illumination, Reading; Music; Languages; Philosophy; Arts- and Cultural history; Chess; Origami; Fitness; Shaolin Kempo and Yoga. | |
| Knowledge | | Note: All knowledge at application level. Knowledge of OSS at batch/ macro programming and/or command-line operating level. |
Operating Systems :
MS-DOS (through) 6.2; OS/2 Warp v. 3.0; MS Windows 3.x,'95,'98, ME, 2K, XP, Vista Home Premium. Basic Knowledge of Windows NT 4.0 WS. and Novell NetWare.
Databases :
MS-Access '9x, 2K, XP; Dbase III+, IV ; Xbase. (SQL based applications, i.e. Consumer Support Registration-systems)
Spreadsheets :
Lotus 1-2-3; Quatro-Pro; Excel '9x, 2K, 2K3, 2K7.
Word Processors :
Lotus AmiPro; WordPerfect 4.2, 5.1; Corel WP 6.1, Corel WP Suite 7.0, 8.0.; MS Word 7.0, '9x, 2K, XP, 2K3; 2K7. MS Publisher 9x; Accent 3.0; Ventura Publishers.
Graphics/Photo Enhancement :
Freelance Graphics; PowerPoint '97,'98, 2K., XP; 2K3; 2K7. PaintShop Pro. Adobe PhotoShop 5.0, 5.5, 6.0; Ulead PhotoExpress. Nero(6) PhotoShow; PhotoFiltre.
Internet :
Browsers; HTML/XML/(PHP) programming; TCP/IP & FTP protocols; HTTP protocol; Hippie 98; MS Frontpage '9x, 2K, XP; WS_FTP; Cute FTP.
Hardware :
PC (includes building and repair, i.e. Hardware installation); VM (Virtual Machine); Mainframe systems (3270 Emulation); Windows NT Terminal Server Edition; LAN and WAN topology, 'patching'.
Other
Control, Maintenance & Security:
McAffee VShield; McAffee Virus Scan NT 4.0.2. ; Norton AV (through) 2004; Norton Utilities (through) 2000; PC Tune-UP 2.1.1.15; Norton 360; Norton Internet Security 2009; Norton Ghost PE 2000; Symantec PC Anywhere 10.0. ; Partiton Magic Pro 5.0., 6.0; EFDisk. Mindsoft Firewall 2 EN.; Encryption (Blowfish).
E-Mail Clients :
Lotus Notes (3. and 4.5); MS Outlook,'9x, 2K, XP; Pegasus Mail.
File Archiving :
Winzip (trough) 8.1; WinRAR (trough) 2.70; WinAce 6.0; PK ZipWare.
OCR Software :
Caere Omnipage Pro.; Cuneiform.
PDF file processing :
Adobe Acrobat 5.0; Adobe Acrobat Distiller 4.0.
Et Alia
EXPERIENCE
2015 – Present
Voluntary, Centrum Voor Dienstverlening (CVD),Rotterdam, Netherlands.
Tutor. Tutoring participants of general basic computer skills course and assisting ECDL certification aspirants. Support of Windows 10 and various applications.
Also: Technical Author. Producing and on-line publishing of basic computer skills learning materials, facilitated by Wikiwijs.nl (Kennisnet), to be accessed through the locally published (CVD) Blog: ‘Zelfstandig leren computeren’
Also in this capacity: ‘voluntary translator’,afiliated with gcflearnfree.org. ‘Tweaking’ Dutch translations of assorted IT-related documents (i.e. on-line tutorials), which have first been run through Google Translate.
2007 - 2010
Volluntary. Bouman GGZ,
Rotterdam, The Netherlands. Tutor Work and Activation Center (Werk & Activerings Centrum) WAC Zuringstraat.
Tutoring participants Babbage 6+ course and user support of Windows XP Pro and Office 2002.
Sept. 2003-Mrt. 2004
Through Temporary Employment Agency. SNT Netherlands,
Capelle a/d IJssel. Call Center Agent, 'outbound'.
Projects were a.o. Planet Media Group: 'Welcome and are you happy calls' I.e. Service calls/Customer satisfaction surveys concerning newly acquiered internet subscriptions with Planet Internet, predominantly ADSL. Also: 'Het Net ADSL' I.e. Selling ADSL subscriptions on behalf of 'Het Net'.
March - Juli 2002
Trust/Aashima Technologies BV, Customer Care dept.,
Dordrecht, The Netherlands. Helpdesk-Agent,
User support of Computer Peripherals: hardware and driver installation support on Windows' platforms (all).
Dec. 2001-Feb. 2002
Through Kariatide. Technical University of Delft, Netherlands, Faculty of Civil Engineering and Applied Earth Sciences (CiTG), Information and Automation (I&A), Automation Services dept. (Informatie Diensten).
Technical Author,
writing manual for OzIS, Research Information System, an SQL Database with Java enabled web-site interface, used to list Universities' organisational structure, research staff, projects and publications.
August-Sept. 2000
Through Delft Computer Support.(DCS)
Front-Office Robeco Group, Investment Banker, Rotterdam,
The Netherlands. Helpdesk-Agent
User support of Windows '95 and MS Office program and various other aplications.
Aug. ’99-Juli 2000
Through Delft Computer Support. (DCS)
ESTEC IT Helpdesk, European Space Agency (ESA), Noordwijk,
The Netherlands. Helpdesk Agent.
Dealing with all IT related issues received by phone or mail. The work also involved allocating work to second line support staff and following up on all second line calls once they had been solved. The follow-up included calling the user to confirm the work had been done satisfactory and when necessary re-assigning the work and/or invoking escalation procedures. The work was done to a tight SLA with working instructions that had to be strictly adhered to.
June-August ’99
Through Delft Computer Support. (DCS)
Front-office CSN (Computer Solutions Nederland), Helpdesk-Agent
Servicing the Dutch Ministry of Traffic and Water housing. User support of Windows ’95 and MS Office ’97 programs.
March ’97-June ’99 Through Temporary Employment Agencies.
Municipality Capelle a/d IJssel, The Netherlands.
Millennium-upgrading and testing the municipality’s PC- stock. (Compaq).
Mediakabel, Capelle a/d IJssel.
Acceptance testing SQL based Customer Support Registration software.
Toshiba, Rotterdam.
User support of Toshiba Laptops' configuration issues, Windows ’95 and various applications.
ABB Systems BV, Rotterdam.
Assistant project leader Millennium project and translating test reports from English into Dutch.
Diagram Technical Automation B.V., Rotterdam.
First and second line Helpdesk-Agent. User support of Diagram Sys. Database software and Windows ’95.
Writing documentation at user-level, testing new releases software.
Microtek Europe B.V., Rotterdam. First and Second line Helpdesk-Agent.
User support of Microtec scanner equipment and OCR software. Testing hardware.
Sept. ’96-March ’97
Through Computer Task Group (CTG)
IBM.Help.net, Zoetermeer, The Netherlands.
International internal (IBM) helpdesk (English spoken section),
First line Helpdesk-Agent.
User support of Lotus SmartSuite, Lotus Notes and OS/2 Warp
(and more).
1991-1996 Career as an administrative employee and secretary. | |
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